Are you interested in what customers really experience when they visit your operation?
If you do, one way of checking on people’s experiences is to engage an outside organisation to pay a visit and document their experience whilst in your premises. At Castleman UK we have the resources and knowledge of the hospitality industry to conduct timely visits and establish if customer’s experience the standards that you desire for them.
This will help augment what people are saying in feedback sites like Tripadvisor (remembering that most guests never tell you about their experiences)
We can also design and administer a programme of timely guest questionnaires, evaluate and feedback what guests are really saying about your operation.
If you would like to learn more about a mystery visit programme or implementing guest questionnaires and what is involved please contact us, we would be very please to help.