Concord Hotels employed the services of Nigel to work with me and to assist in the development of their organisation. At the time we were suffering from falling membership numbers, poor recruitment and retention figures and a training officer that lacked direction and morale. During the 3 years that Nigel worked with Concord he was instrumental in implementing a number of new initiatives that moved the organisation forward and ensured a stable and successful future. Nigel specifically helped me as training officer to take ownership for the organisation by installing a renewed enthusiasm for my job role. Concord is now in a strong position with rising member numbers, excellent recruitment and retention figures and we have even won a number of awards, this is in no small part thanks to Nigel’s encouragement and guidance”.
Y Talbot Hotel
Gross margins have improved considerably since August and are beginning to look respectable, although more to do. Wage costs are now more under control. Still lots to do but things have turned around strongly, we are seeing turnover up over 50% year on year on better margins. The locals are now back on side and our wet trade is recovering strongly whilst food sales and group bookings are also very good… Staff costs now under control and margins pretty acceptable. Had a customer service day for all staff today, it went down really well and they are beginning to come up with ideas and suggestions. Cutting hours down came with the message “more business more work” with staff feeling more sense of ownership now, so lots done but still a very long list.
Nigel Messenger has worked and volunteered for The Poppy Factory for a number of years as both a Trustee and a consultant. We would all describe him as personable and versatile and he absolutely puts the client at the heart of his work. Nigel has great integrity and will be firm in order to maintain standards on behalf of his client. His sense of humour is warm and he has an empathy which supported even our most vulnerable clients.
Eccleston Square Hotel
As part of our extensive hotel refurbishment recently we decided to incorporate the use of AllerGuard allergen proof bedding throughout our bedrooms to give us an edge in a very competitive environment. We are totally delighted with our experience of the company and its products to date and know that we are contributing significantly to our guest getting the best night’s sleep possible, including those who don’t suffer from allergies. I can say this without hesitation as I have converted my own bed and use AllerGuard products too.